Frequently Asked Questions
What are your store hours?
Our store is open from Monday to Friday, 6 AM to 5 PM, and on Saturdays from 6 AM to 2 PM for East Kew location and Monday to Friday, 6 AM to 5:30 PM, and on Saturdays from 6 AM to 2 PM for Doncaster location. We are closed on Sundays and public holidays for both the locations
Do you offer delivery services? What is your Shipping Policy?
Yes, we offer delivery services for online and phone orders with next day delivery around Metro Melbourne.
Delivery times and areas may vary based on stock levels, so please check our website for more information or contact us directly.
What is your return or refund policy?
We stand by the quality of our products. If you are not satisfied with your purchase, please contact us within 24 hours for a replacement or refund.
Can I place an order online?
Absolutely! You can browse our products and place your order directly on our website. Simply add items to your cart and proceed to checkout.
Do you offer custom meat cuts or special orders?
Yes, we are happy to accommodate custom cuts and special orders. Please visit our store or contact us to discuss your specific requirements
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and cash for in-store purchases. Online payments can be made securely through our website.
Where do you source your meat?
We pride ourselves on offering high-quality meat sourced from reputable local farms. We ensure all our products meet the highest standards of freshness and quality. 100% Australian Meat
Can I get advice on the best cuts of meat for specific recipes?
Of course! Our experienced butchers are happy to provide recommendations and advice on the best cuts of meat for your recipes or cooking methods.
Do you sell pre-marinated or ready-to-cook products?
Yes, we offer a variety of pre-marinated and ready-to-cook options. Check out our website or visit us in-store to see the full selection.
Do you offer bulk purchasing options?
Yes, as we are wholesale butcher we provide bulk purchasing options for families, events, deli shops or businesses. Contact us for more details and pricing
How can I contact you for more information?
You can reach us by phone at +61 3 9859 2830 for Kew East location and +61 3 9842 1866 for Doncaster East location. Alternatively, visit our store at 656 High St, Kew East VIC 3102, Australia OR 13 Tunstall Square, Doncaster East VIC 3109, Australia for in-person assistance.
What is your Privacy Policy?
Updated: Privacy Policy
Last Updated: 17 October 2025
1. Our Commitment to Your Privacy
Mauro Brothers Butchers ("we", "us", "our") is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs).
2. What Personal Information We Collect
We may collect your name, contact information (address, email, phone), payment and transaction details, and account information.
3. How We Collect Your Personal Information
We collect information directly from you when you place an order, create an account, or subscribe to our communications. We also collect data automatically through cookies when you use our website.
4. Why We Collect and How We Use Your Information
We use your information to process and deliver your orders, manage payments, provide customer support, and, with your consent, send you marketing communications.
5. Disclosure of Your Personal Information
We may disclose your information to trusted third parties who assist us in operating our business, such as payment gateway providers and delivery partners. We do not sell your personal information.
6. Data Security and Storage
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access.
7. Your Rights: Access and Correction
You have the right to access and request the correction of the personal information we hold about you.
8. Changes to This Privacy Policy
We may update this policy from time to time. The latest version will be posted on our website.
9. How to Make a Complaint or Contact Us
If you have any questions or a complaint about how we have handled your personal information, please contact us.
- Email: Info@maurobrothers.com.au
