Frequently Asked Questions
What are your store hours?
Our store is open from Monday to Friday, 6 AM to 5 PM, and on Saturdays from 6 AM to 2 PM for East Kew location and Monday to Friday, 6 AM to 5:30 PM, and on Saturdays from 6 AM to 2 PM for Doncaster location. We are closed on Sundays and public holidays for both the locations
Do you offer delivery services?
Yes, we offer delivery services for online and phone orders. Delivery times and areas may vary, so please check our website for more information or contact us directly.
Can I place an order online?
Absolutely! You can browse our products and place your order directly on our website. Simply add items to your cart and proceed to checkout.
Do you offer custom meat cuts or special orders?
Yes, we are happy to accommodate custom cuts and special orders. Please visit our store or contact us to discuss your specific requirements
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and cash for in-store purchases. Online payments can be made securely through our website.
Where do you source your meat?
We pride ourselves on offering high-quality meat sourced from reputable local farms. We ensure all our products meet the highest standards of freshness and quality. 100% Australian Meat
Can I get advice on the best cuts of meat for specific recipes?
Of course! Our experienced butchers are happy to provide recommendations and advice on the best cuts of meat for your recipes or cooking methods.
Do you sell pre-marinated or ready-to-cook products?
Yes, we offer a variety of pre-marinated and ready-to-cook options. Check out our website or visit us in-store to see the full selection.
Do you offer bulk purchasing options?
Yes, as we are wholesale butcher we provide bulk purchasing options for families, events, deli shops or businesses. Contact us for more details and pricing
What is your return or refund policy?
We stand by the quality of our products. If you are not satisfied with your purchase, please contact us within 24 hours for a replacement or refund.
How can I contact you for more information?
You can reach us by phone at +61 3 9859 2830 for Kew East location and +61 3 9842 1866 for Doncaster East location. Alternatively, visit our store at 656 High St, Kew East VIC 3102, Australia OR 13 Tunstall Square, Doncaster East VIC 3109, Australia for in-person assistance.
